Frequently asked questions
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If you cancel the exam before the booking deadline, a full refund will be given (using the same method of payment).
If you cancel the exam after the booking deadline, a refund will be given, minus an administration fee of 25% of the exam fee.
If you are unable to attend the exam because of illness, the exam fee will be transferred or refunded (minus an administration fee of 25% of the exam fee), on production of suitable medical evidence (doctor's note covering the date of the exam).
If you do not attend on the test day, or are late for the exam, no refund of exam fees will be given.
If you are excluded from the exam because of misconduct, no refund of exam fees will be given.
We usually aim to have exam results ready within 2-3 weeks after the examination date, and certificates are printed after all the exams have taken place, towards the end of June.
If you need your certificate earlier, please let us know and we will endeavour to prioritise the printing of your certificate.
Any appeals on exam results must be made within ten working days (Mon-Fri) of receiving your exam results.
All appeals must be submitted in writing to the Exams Manager (dorit.fellner@manchester.ac.uk).
The Exams Manager may reject appeals that are unfounded or are based on unsatisfactory reasons. Merely pointing out that a certain number of points was not achieved does not qualify as a sufficient reason for an appeal.
The Exams Manager will decide whether the appeal is accepted.
In case of doubt he/she shall consult the Goethe-Institut Head Office, who will make a final decision. The decision on the appeal is final.
Any appeals/complaints regarding how the exam was conducted must be made in writing to the Exams Manager (dorit.fellner@manchester.ac.uk).
Ideally immediately after the test, complaints will not be accepted if submitted more than 5 working days (Mon-Fri) after the exam date.
The Exams Manager will gather information from all involved, decide whether an appeal is justified and draw up a file.
In case of doubt the Goethe-Institut Head Office shall make the final decision. If an appeal is granted, the exam fee is credited or refunded by the exam centre.